Service & Support_Pre-Sales & After-Sales and Technical Consulting_Lantian Jutai (Beijing)
Pre-Sales Consulting
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Contact Phone
13910703769
Based on users' research and testing needs, we help clients select equipment from a professional perspective.
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In-Sales Service
Fast Delivery
We strictly control the supply process, leveraging the company's SAR platform big data to provide clients with fast, accurate, and safe delivery services.
Installation & Commissioning
Certified installation personnel with electrical and technical work certificates provide on-site professional installation services to ensure proper equipment operation.
On-Site Training
Professional technicians provide on-site training, conducting equipment operation and usage training for operators at the location.
After-Sales Service
Rapid Response
We prioritize customer needs, achieving 30-minute rapid response; 2-hour solution provision; 8-hour problem resolution; 7x24-hour after-sales technical support online, quickly resolving issues.
Lifetime Maintenance
One choice, lifetime maintenance. We provide equipment repair and maintenance services, extend equipment lifespan, offer free service during the warranty period, and charge only cost for repairs beyond the warranty period.
Free Follow-Up Visits
Technical personnel conduct irregular follow-up visits to understand customer satisfaction, providing technical service, software upgrades, and digital solutions to ensure the safety and performance of laboratories and equipment.
Knowledge Base
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